At The Lavish Affair, we understand that plans can change. This Cancellation and Refund Policy outlines the terms and conditions for canceling your reservation and requesting a refund. Please read this policy carefully before making a booking.

1. Cancellation Policy

Our cancellation policy is designed to be fair to both our guests and our business. The refund amount depends on when you cancel your reservation relative to your check-in date.

1.1 Standard Cancellation Terms

Cancellation Period	Refund Amount
More than 30 days before check-in	100% refund (minus processing fees)
15-30 days before check-in	75% refund
7-14 days before check-in	50% refund
Less than 7 days before check-in	No refund
No-show or early check-out	No refund

1.2 Peak Season Cancellations

During peak seasons (including holidays, festivals, and special events), stricter cancellation terms may apply:

• Cancellations more than 45 days before check-in: 100% refund (minus processing fees)
• Cancellations 30-45 days before check-in: 50% refund
• Cancellations less than 30 days before check-in: No refund

2. Modification Policy

2.1 Date Changes

If you need to modify your reservation dates, please contact us as soon as possible. Date changes are subject to availability and may incur additional charges if the new dates fall during a higher-rate period.

2.2 Guest Count Changes

Reducing the number of guests may result in a partial refund, while increasing the number may incur additional charges, subject to availability and maximum occupancy limits.

3. Refund Process

3.1 Processing Time

Approved refunds will be processed within 7-10 business days from the date of cancellation. The refund will be credited to the original payment method used for booking.

3.2 Processing Fees

A processing fee of 3-5% may be deducted from the refund amount to cover transaction and administrative costs.

3.3 Bank Processing Time

Please note that it may take an additional 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Special Circumstances

4.1 Force Majeure

In the event of unforeseen circumstances beyond our control (such as natural disasters, government restrictions, or pandemics), we will work with you to either reschedule your stay or provide a full refund.

4.2 Property Issues

If we are unable to provide the booked accommodation due to circumstances within our control, you will receive a full refund or be offered alternative accommodation of equal or higher standard.

4.3 Medical Emergencies

In case of genuine medical emergencies (with valid documentation), we may offer flexible cancellation terms on a case-by-case basis.

5. Non-Refundable Bookings

Some promotional rates or special offers may be non-refundable. These terms will be clearly stated at the time of booking. Non-refundable bookings cannot be canceled, modified, or refunded under any circumstances.

6. Group Bookings

Group bookings (5 or more rooms) may have different cancellation terms. Please contact us directly for group booking policies.

7. Early Departure

If you check out earlier than your scheduled departure date, no refund will be provided for the unused nights unless there are exceptional circumstances approved by management.

8. Deposit and Advance Payment

Deposits and advance payments are subject to the same cancellation policy as full payments. The refund percentage will be calculated based on the total booking amount.

9. How to Cancel

To cancel your reservation, please:

1. Send an email to thelavishaffair.homestay@gmail.com with your booking reference number
2. Include your full name, check-in date, and reason for cancellation
3. Wait for confirmation of cancellation from our team
4. The cancellation will be effective from the date we receive your written request

10. Disputes

If you have any concerns or disputes regarding cancellations or refunds, please contact us immediately. We are committed to resolving all issues fairly and promptly.